Shipping policy

Orders are typically processed and shipped Monday through Friday. Preparing orders for shipment typically takes 1-3 business days after the date of purchase. 

Please double check your address at the time of checkout, as we are not responsible for shipping addresses that are incomplete, inaccurate, or inaccessible deliveries. Please notify us prior to ordering if your address does not accept UPS or USPS delivery. Any order that requires reshipment due to address inconsistencies may be subject to additional shipping charges, and we cannot refund shipping for any orders that are returned to us for this reason. 

Shipping

Orders are shipped via USPS Priority Mail, USPS First Class, or UPS Ground, whichever is most cost effective. Occasionally, if alternative shipping carriers offer an equal shipping type at a lesser rate, we will choose that method.

Our system will email your shipping confirmation as soon as a label is created for your order, but please note that tracking information will not become available until the package is picked up by the carrier, usually that day or the next business day. 

 

Lost/Delayed Packages 

Once an order has been handed over to the shipping carrier, its transit is out of our control. Please contact the appropriate carrier if you feel your order has been lost, delayed, or stolen after delivery. We cannot refund orders that are lost by a shipping company, and we advise you to work with them to arrange compensation. 

 

Proof of Receipt

Any orders over $200 may sometimes require signature upon delivery. Please plan accordingly. 

 

International Shipping

International orders may be subject to import fees, duties, or tariffs that are determined by the country of delivery. We are not responsible for these charges, nor are we able to calculate them prior to shipment. We advise that you work with your local Customs office to determine these charges prior to placing an order. 

If a shipment is refused due to unwanted fees, duties, or tariffs imposed by Customs in the country of delivery, you will be charged for both original and return shipping, as well as all associated fees. Please understand that delays due to Customs processing are out of our control.