Shipping & Returns
Order Processing
Orders are typically processed and shipped Monday through Friday. Preparing orders for shipment typically takes 1-3 business days after the date of purchase.
Please double check your address at the time of checkout, as we are not responsible for shipping addresses that are incomplete, inaccurate, or inaccessible deliveries. Please notify us prior to ordering if your address does not accept UPS or USPS delivery. Any order that requires reshipment due to address inconsistencies may be subject to additional shipping charges, and we cannot refund shipping for any orders that are returned to us for this reason.
Shipping
Orders are shipped via USPS Priority Mail, USPS First Class, or UPS Ground, whichever is most cost effective. Occasionally, if alternative shipping carriers offer an equal shipping type at a lesser rate, we will choose that method.
Our system will email your shipping confirmation as soon as a label is created for your order, but please note that tracking information will not become available until the package is picked up by the carrier, usually that day or the next business day.
Lost/Delayed Packages
Once an order has been handed over to the shipping carrier, its transit is out of our control. Please contact the appropriate carrier if you feel your order has been lost, delayed, or stolen after delivery. We cannot refund orders that are lost by a shipping company, and we advise you to work with them to arrange compensation.
Proof of Receipt
Any orders over $200 may sometimes require signature upon delivery. Please plan accordingly.
International Shipping
International orders may be subject to import fees, duties, or tariffs that are determined by the country of delivery. We are not responsible for these charges, nor are we able to calculate them prior to shipment. We advise that you work with your local Customs office to determine these charges prior to placing an order.
If a shipment is refused due to unwanted fees, duties, or tariffs imposed by Customs in the country of delivery, you will be charged for both original and return shipping, as well as all associated fees. Please understand that delays due to Customs processing are out of our control.
Returns
Unwanted Items
We want you to be satisfied with your purchase, and we understand that sometimes things just don’t work out. We try our best to describe our products accurately on our website, and we ask that you pay close attention to specifications and sizing prior to ordering to help us reduce the expense and environmental impact of returns.
Returns will be considered for any item that is in sellable condition and in its original packaging, within 30 days of receipt of goods. Food and apothecary items must be factory sealed.
For sanitary reasons, we cannot accept returns on certain wellness or skincare items.
In order to initiate a return, please send a photo of the unopened item to kindfolkgoods@gmail.com along with your order number, which can be found on your order confirmation or shipping confirmation email.
Return shipping is the customer’s responsibility. Please package your item carefully when returning it to us. Any product not received in sellable condition will not be refunded. Original shipping fees are non-refundable unless the product is determined to be defective.
Gift cards and seasonal items are final sale and are not eligible for return or exchange.
Damaged Items
Occasionally, despite our best efforts to package your items with care, parcels may be damaged in transit. If this happens and the product inside is affected, we ask that you please contact us immediately with photos of both the outer shipping box/mailer and the damaged product.
Defective or Inaccurate Items
If you have reason to believe a product you purchased is defective, or if you were sent the wrong product, please reach out to us as soon as possible after receiving it by sending a photo of the affected item(s) to kindfolkgoods@gmail.com. We will work with you to determine the cause of the problem and if a replacement is needed, then we will arrange for a prepaid return label to be sent to you.
International Returns
We are not accepting international returns at this time.